Offices Providing These Services

Clay County Senior Services

832 W. North Avenue C-2
Flora, IL 62839-1033
Phone: (618) 662-7304
Toll Free: 888-618-7304

Crawford County Senior Services

Phone: (217) 347-5569
Toll Free: 800-232-1790

Effingham Senior Services

209 South Merchant Street
Effingham, IL 62401-2427
Phone: (217) 347-5569
Toll Free: 800-232-1790

Fayette County Senior Services

112 N Kennedy Blvd
Vandalia, IL 62471-2701
Phone: (618) 283-4122
Toll Free: 866-618-4122

Jasper County Senior Services

Phone: (217) 347-5569
Toll Free: 800-232-1790

Jefferson County Senior Services

409 Harrison St
Mt Vernon, IL 62864
Phone: (618) 242-3505

Lawrence County Senior Services

Phone: (618) 662-7304
Toll Free: 888-618-7304

Marion County Senior Services

120 East Green St
Centralia, IL 62801-3338
Phone: (618) 533-4300
Toll Free: 800-295-2903

Richland County Senior Services

Phone: (618) 662-7304
Toll Free: 888-618-7304

Senior Services - Adult Protective Services

Preventing Abuse of Older Persons and Adults with Disabilities Who Live in the Community

Effective July 1, 2013, legislation was passed by the Illinois General Assembly to expand the Departments current Elder Abuse and Neglect Program to prevent abuse, neglect and financial exploitation of people with disabilities between the ages of 18-59 living in the community.

The Adult Protective Services Program is locally coordinated through 45 provider agencies, which are designated by the regional Area Agency on Aging and the Department on Aging. Case workers from these agencies conduct investigations and work with adults with disabilities and seniors in resolving abusive situations. All abuse caseworkers are trained and certified by the Department.

What is Considered Abuse?

The Adult Protective Services Program responds to the following types of abuse:

  • Physical abuse: Causing the infliction of physical pain or injury to an eligible adult.
  • Sexual abuse: Touching, fondling, sexual threats, sexually inappropriate remarks, or any other sexual activity with an eligible adult when he or she is unable to understand, unwilling to consent, threatened or physically forced to engage in sexual behavior.
  • Emotional abuse: Verbal assaults, threats of maltreatment, harassment or intimidation intended to compel the eligible adult to engage in conduct from which he or she wishes and has a right to abstain, or to refrain from conduct in which the eligible adult wishes and has the right to engage.
  • Confinement: Restraining or isolating, without authority, an eligible adult for other than medical reasons, as ordered by a physician.
  • Passive Neglect: Another individual's failure to provide an eligible adult with the necessities of life including, but not limited to, food, clothing, shelter or medical care because of failure to understand the eligible adult's needs, lack of awareness of services to help meet needs, or a lack of capacity to care for the eligible adult.

  • Willful Deprivation: Deliberate denial of medications, medical care, shelter, food, therapeutic devices, or other physical assistance to a person, who because of age, health, or disability, requires such assistance and there by exposes that person to the risk of physical, mental, or emotional harm because of such denial: except with respect to medical care or treatment when the dependent person has expressed an intent to forego such medical care of treatment and has the capacity to understand the consequences.

  • Financial Exploitation: The use of an eligible adult's resources by another to the disadvantage of that adult or the profit or advantae of a person other than the adult.

  • Self Neglect: A condition that is the result of an eligible adult's inability, due to physical or mental impairments, or both, or a diminished capacity, to perform essential self-care tasks that substantially threaten his or her own health, including: providing essential food, clothing, shelter, and health care; or obtaining goods and services necessary to maintain physical health, mental health, emotional well being and general safety.

Senior Services staff members are mandated reporters by law and will report all alleged abuse of persons that occurred in a domestic setting to the local provider agency or the statewide hotline.  That Provider Agency will work to help resolve the abusive situation. Interventions (agreed upon by the victim) may include home health care, nutrition services, financial or legal assistance, adult day care, housing assistance, respite (for the caregiver), counseling for the victim and/or abuser, emergency assistance, and when needed, guardianship proceeding and/or nursing facility placement. Abuse includes physical abuse, emotional abuse, financial exploitation, neglect, confinement and sexual abuse.

Professionals working with older persons as well as adults with diisability who are suspected of being abused, neglected or financially exploited but who are unable, due to dysfunction, to report for themselves are mandated reporters as defined by the Elder Abuse and Neglect Act.

To report suspected abuse, exploitation or neglect of a senior or an adult with disabilities, call the statewide, 24-hour Adult Protective Services Hotline (formerly Elder Abuse):1-866-800-1409, 1-800-544-5304 (TTY)

Or Contact Swan directly at 1-800-284-7318 or click here for the website